Direct Care

On-Demand learning begins here

The education you need, when you need it. We make it easy to get started. Simply select from these online courses and learn anytime, anywhere you have an Internet connection. Online management tools track your progress, letting you start and stop when you like, so you can take a break and then return to your class without losing your place. Once you complete your class successfully, we can make sure you get the certification you’ve achieved, and the continuing education credits you have earned.
12 Keys To Good Management
Take the next step in management by polishing specific techniques that will advance your work environment to the next level.
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A Guide to Being a Companion Homemaker: Roles and Responsibilities
This program describes the roles and responsibilities of the companion homemaker and teaches important professional, communication and social skills for success on the job.
Topics include the importance of people skills, ethics, integrity and professional behavior, ageism: what it is and how to avoid it, appearance and hygiene, cultural sensitiv ...
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A Guide to Being a Companion Homemaker: Safety and Housekeeping
This program teaches companion homemakers essential skills needed to provide safe care and good housekeeping services.  Topics include safety in the home, companion safety, infection control, housecleaning routines and order of work, cleaning products, cleaning specific rooms, laundry--sorting, using the washing machine and dryer, reading clot ...
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Advance Memory Care - Memory Enhanced Activities 3
Memory Enhanced Activities 3

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Advanced Memory Care - It's Saturday Night (tips for easier bathing)
People with dementia have genuine, valid reasons for disliking the bathing process, and we will explore those fears and hesitations together. Then we’ll brainstorm in search of a new understanding, and uncover ways to approach the bathing process to make it a better experience. Answering the questions of when, where, and how the person has always t ...
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Advanced Memory Care - Memory Enhanced Activities 1
Memory Enhanced Activities 1
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Advanced Memory Care - Memory Enhanced Activities 2
Memory Enhanced Activities 2
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Alzheimer's and Memory care - Activities for Special People, Part 1
Making new friends, learning skills, and being involved in social activities are important parts of life for individuals with Alzheimer’s. Learn the benefits of involving your residents in activities that encourage them to be social and energetic as well as mentally and physically stimulated.
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Alzheimer's and memory care - Activities for Special People, Part 2 - Household Chores can be FUN
Designing activities for individuals with dementia can be challenging. This course gives examples and ideas for activities that work and involve residents, staff, and the community.
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Alzheimer's and memory care - Assessments & Care Planning, Part 1
This course addresses the importance of regular assessments of individuals and how these assessments can help with care planning.
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Alzheimer's and memory care - Assessments & Care Planning, Part 2 - Documenting Care
Care planning is the next step that flows from the complete assessment or appraisal.
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Alzheimer's and memory care - Daily Care Skills, Part 1
Daily care skills are basic activities like bathing and dressing that people with Alzheimer’s have difficulty doing for themselves.  This course describes the best ways to assist in these skills, while still giving the resident independence and choice.
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Alzheimer's and memory care - Daily Care Skills, Part 2
This course continues with daily care skills, focusing on how you can assist with toileting and grooming without infringing on resident dignity and individuality.
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Alzheimer's and memory care - Environment IS Important, Part 1
While the physical environment is important in any home, it is especially important the living space of a person with Alzheimer’s. Learn how to create an environment that gives the appropriate amount of stimulation and calm for individuals with dementia, including specific details like color and room design.
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Alzheimer's and memory care - Environment IS Important, Part 2 - Creating a Calming, Restful Environment
Understand the way a person with Alzheimer’s perceives the world through their senses and how you can keep their living environment from being too overwhelming or stressful.
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Alzheimer's and memory care - Getting a Diagnosis, Part 1 - What Families Should Know
This course gives an in-depth discussion of the process for diagnosing Alzheimer's disease and dementia with important warning signs of the disease and primary causes.
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Alzheimer's and memory care - Getting a Diagnosis, Part 2 - Diagnosis & the Caregivers Role
This course outlines the final process of diagnosing Alzheimer’s and focuses on the caregiver’s role in the life of a person with the disease.
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Alzheimer's and memory care - Helping Families Cope, Part 1
Alzheimer’s affects the individual as well as their family.  This course discusses the best ways to help families cope and understand memory loss.
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Alzheimer's and memory care - Helping Families Cope, Part 2 - Family Skills: Working Together
Empathy is essential when dealing with the family of someone who has Alzheimer’s.
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Alzheimer's and memory care - Managing Behavior Challenges, Part 1 - Challenging Behaviors: Prevention
Learn basic principles for preventing challenging behavior through communication with the resident and understanding their view of reality.
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Alzheimer's and memory care - Managing Behavior Challenges, Part 2 - Challenging Behaviors: Priorities & Protocol
While preventing challenging behavior should always be the primary goal, when challenging behavior does occur it is important to know what your priorities and protocol should be.
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Alzheimer's and memory care - Managing Behavior Challenges, Part 4: After an Event
This course on managing behavior challenges discusses the importance of verbal interaction and non-verbal intervention.
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Alzheimer's and memory care - Managing Pain in People with Memory Loss
Learn about pain in people suffering from Alzheimer's and how to discover what’s wrong even if the person can’t directly tell you.
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Alzheimer's and memory care - Memory Loss and Aging, Part 1 - Signs and Symptoms
This course describes the signs and symptoms of Alzheimer’s disease and how it affects the individual, as well as friends and family.
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Alzheimer's and memory care - Memory Loss and Aging, Part 2 - In Their Shoes: A Person's Perspective
This course looks at the role of the caregiver as a helper and guide through the traumatic experience of memory loss.
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Alzheimer's and memory care - Special Consideration for Food and Fluids, Part 2 - Improving Diet & Nutrition
This course offers quick tips for how to deal with different eating issues and nutritional needs as well as how to assess changes in eating habits that could be indica ...
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Alzheimer's and memory care - Special Considerations for Food and Fluids, Part 1
This course describes possible causes for weight loss and outlines strategies for preventing weight loss and improving nutrition.
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Alzheimer's and memory care - Wandering: Staying Safe
Imagine yourself traveling to a distant planet light years away. This course addresses the wandering behavior that effects those with memory loss.
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Alzheimer's and memory loss - Managing Behavior Challenges, Part 3 - Challenging Behaviors: Violence & Aggression
The goal of this course is to train you to know how to handle violent and aggressive behavior.
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Becoming a Caregiver
This course covers the core values of caregiving, understanding the range of caregiver duties, the basics of client rights, and understanding other team members' roles.

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Body Systems and the Aging Process
Understanding the aging process, how it affects the person and how the caregiver can help is the basis of this course. Systems discussed include cardiovascular, digestive, endocrine, muscular, nervous, skeletal, urinary and the senses.
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Caregiver Conduct: Regulations, Co-workers, and Families
Learn how to stay in compliance with the requirements of your state and local regulations, while you learn a positive teamwork approach with families and co-workers.
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Caregiver First Aid: Burns and Poisons
In this course you will learn the signs, symptoms, and treatments for clients who have suffered a burn or come in contact with a poison.
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Caregiver First Aid: Choking and Falls
In this course you will learn what you should do when one of your clients is choking or falls.
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Caregiver First Aid: Heart Attack and Shock
In this course you will learn the signs and symptoms of a heart attack and shock and what you should do if one of your clients experiences this.
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Caregiver First Aid: Other Sudden Emergencies
In this course you will learn about other emergencies your clients might experience and how to handle them.
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Caregiver First Aid: Stroke and Wounds
In this course you will learn the signs, symptoms and treatment for clients who are experiencing or suffering from a stroke or wound.
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Caregiver Wellness
Providing care can be challenging and stressful at times. This program teaches caregivers practical solutions for reducing stress and cultivating wellness. Topics include: importance of maintaining wellness, acknowledging and defusing difficult emotions, goal setting and action plans for positive change, simple, effective exercises for relaxation a ...
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Caring for Someone with Early to Mid Stage Alzheimer's Disease
This program defines Alzheimer’s disease and its effects and teaches communication techniques that can bring a higher quality of life to the person who has Alzheimer’s and to the care provider. Topics include repetitive questions, doing chores, aggressive behavior, answering difficult questions and the use of language and other forms of communicati ...
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Caring for Someone with Mid to Late Stage Alzheimers Disease
This program focuses on the challenges and difficult topics that caregivers must address as the disease progresses. Topics include: changes that occur in mid to late stage, core principles in Alzheimer’s care, activities, tolerance levels, naps, repetitive calling out, sexuality and intimacy, pain management and incontinence and toileting.
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Client Focused Communications - Be Positive: Going the Extra Mile
Being positive means finding reasons why things will work, instead of reasons why it won’t.
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Client Focused Communications - Be Reliable: Following Through
Being courteous, polite and responsive isn’t the whole task. A key to great customer service is being reliable.
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Client Focused Communications - Be There: People Come First
Being available for clients is the first step in good customer service.
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Client Focused Communications - Clientspeak: Patronizing Language
Everything from the tone to what words you use affects the people in your care, and this course identifies what type of speech can offend, and what type can positively affect the relationship between caregiver and client.
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Client Focused Communications - Courtesy: Beyond Politeness
More than just being polite or nice to people, courtesy involves a set of unwritten rules for interacting with clients and guests on the job.
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Client Focused Communications - Listening: Focus on the Client
Listening sounds easy enough, but it takes special skills to learn to be an active listener.
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Client Focused Communications - Stress and Healing: Use Simple Words
Caregivers are instrumental in soothing and calming clients. This course will identify ways you can use your words and body language to put clients at ease - while also discussing important boundaries to respect in your line of work.
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Common Chronic Diseases
This course will help you understand common diseases affecting the elderly population, including Alzheimer's disease, COPD, cancer, CHF, diabetes, Parkinson's, stroke and more.
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Common Communicable Diseases
This course will help you understand common communicable diseases affecting the elderly population, including AIDS, colds, influenza, hepatitis, MRSA, pneumonia, TB and more.
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Communicating with Others
This course will help you understand how to communicate with impaired clients, individuals with Alzheimer's or memory loss, agitated people and others in your work.
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Communication Skills
Communication is a process of creating shared understanding. This program describes the importance of positive communication and teaches effective methods for creating clear, respectful communication. Topics include: verbal and non-verbal communication, positive body language, active listening, asking open-ended questions, clarification, pacing, ob ...
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Cultural Differences
Cultural competency in caregiving means understanding and embracing the differences in co-workers, clients, families and others.
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Developing Cultural Competence
Culturally competent health care includes a variety of cultural beliefs and customs rather than imposing one standard of behavior or belief upon everyone. Topics include personal space, eye contact, touch, gestures, verbal communication style, time orientation and beliefs about medicine, illness and health. Interviews with experts in the field prov ...
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Developmental Disabilities
Learn how to provide care to a client with developmental disabilities.
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Elder Abuse and Neglect
This program teaches about the complexities of elder abuse in the home and presents signs and symptoms for each form of abuse. After viewing this program, caregivers will understand how to identify, prevent or report the various forms of elder abuse, including physical, sexual, emotional/psychological, and financial abuse, as well as neglect and ab ...
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Elimination and Toileting
This course will help the caregiver understand the entire digestive process and know what to watch for in clients to ensure good bowel and bladder function, as well as good toileting and incontinence care.
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End of Life Care
Death and dying is a part of the caregiver's job, especially when caring for the elderly. This course helps the caregiver understand advance directives, tasks for the dying person, stages of grief and how to say goodbye.
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Environmental Hazards and Safety
In this course you will learn how to help create a safe, comforting environment, and how to keep it free from hazards. Creating and maintaining a safe environment is important for both you and your clients.
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Essential Bedrest Skills
Caring for someone on bedrest requires physical and emotional strength as well as important technical skills. This program teaches essential skills needed when caring for someone on bedrest. Topics include principles of body mechanics, how to move and position someone in bed, how to make an occupied bed, how to recognize and prevent pressure ulcers ...
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Ethical and Legal Behavior
This program teaches care providers about the importance of ethics and integrity in home care and also provides instruction on liability issues.
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Ethics and Personal Rights
Ethics is the art of knowing the right thing to do, even in confusing circumstances. This course will help you better manage those gray areas when it's hard to know the right thing to do.
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Fall Prevention
Falls are a serious concern for older adults. Each year more than 30% of people over 65 fall. This program teaches how to reduce the risk of falls inside and around the home while encouraging independence. Topics include physical and emotional effects of a fall, the goal of fall prevention, falls and the older adult, fall prevention for care provid ...
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Fire Safety
Fire safety and prevention are an important part of caring for older adults in the home setting. People 65 and older are twice as likely to die in a fire than the general population. This program teaches how to reduce the chance of a fire starting in the home, and how to exit successfully if there is a fire. Topics include: smoke alarms, how to ext ...
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Food Preparation Techniques
This course teaches food preparation and cooking techniques to assist in creating healthy, well-presented meals.

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Genuine Leadership
Learn how to assume your role as a leader. This course will guide you through the basics of authority, showing you how to effectively manage employees.
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Handling Difficult Situations and Behaviors
This course provides a foundation for handling a variety of difficult behaviors, including aggressive, disruptive, and repetitive behavior, wandering, Sundowner's and resistance to care.
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Help! Who Made Me the Boss?
The transition to a management role can be challenging. This lesson will ease you into this new position while also improving your leadership skills.
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HIPAA in Home Care
Respecting clients' rights to confidentiality is an important part of providing good home care. Privacy rights are legally enforced through a federal law titled HIPAA. This DVD describes HIPAA guidelines and teaches home care providers about the importance of maintaining confidentiality in a variety of settings. Topics include: respecting client's ...
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Home Care Medications - A Vital Part of Your Client's Wellbeing
Many elderly people have at least one medical condition, this course will explain how medications can help to control and/or prevent health problems to improve a person’s wellbeing as well as extending and enhancing the ability to live independently longer.  The elderly take more medications than any other age group and are more likely to expe ...
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Home Care Medications - Documentation of Medication Handling
This course covers what caregivers will need to be familiar with when documenting medications as well as instruction on what needs to be reported. It includes specific instructions on what is required for each document or report. Also, this course covers medication safety when dispensing, and how to prevent and correct medication errors.
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Home Care Medications - Managing and Assisting with Medications
This course prepares the caregiver to manage medications and make sure that no errors occur by using a medication management checklist. This course also covers the 5 rights of medications and the methods for various routes of medications.
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Home Care Medications - Safely Monitoring Medication
Managing medications is an important and vital responsibility.  It is important to make sure that no errors occur when managing medication as such errors can result in serious complications or even the death of a client.
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Home Care Medications - Understanding the Prescription
Many seniors encounter problems with their medications because they do not follow directions consistently.  If you are a caregiver for an elderly client, you can be a great help by ensuring that the client takes his medications routinely and as ordered.  To do this successfully, you need to be able to understand the prescription on the co ...
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How to Assist With Medications
This program teaches unlicensed home care personnel how to assist with medications and remain within their scope of practice. Topics include: how aging changes responses to medications, types of adverse reactions and side effects, procedures for assisting with medications, role of the nurse and family caregiver, the 5 Rs, types of medications, medi ...
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How to Communicate Effectively with Someone Who Has Hearing Loss
About 30% of people over 65 have hearing loss, which can affect self-image, relationships and communication. This program teaches about the importance of communication, the causes and symptoms of hearing loss, a typical audiologist evaluation and effective communication techniques in and outside the home.    
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How to Communicate With Someone Who Has Aphasia
Aphasia is a language disorder that impairs a person's ability to speak or to understand what others are saying. Effective communication is an important key to improving the quality of life for patients with aphasia. This program defines aphasia and its effects on family members and the person with aphasia. Communication techniques developed by spe ...
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How to Help Someone Who Uses a Wheelchair: Including Walkers, Crutches and Canes
This program provides instruction on important safety concerns and sensitivity issues, proper use of equipment, importance of good body mechanics, types and use of walkers, crutches and canes, gait belt use and prevention of pressure ulcers. Viewers learn by watching professional experts demonstrate a variety of transfers and other procedures.  ...
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How to Manage Medications
Safe medication use plays an important part in providing good home care. Older adults are at greater risk for medication problems and errors because of the number of drugs they take daily. In this program family caregivers learn safe practices for managing a variety of medications. Adverse reactions, side effects, drugs and the elderly, use of over ...
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How to Measure Vital Signs
Vital signs, which include temperature, pulse, respiration, blood pressure and pain, provide valuable information about an individual's health. This program teaches the skills and techniques necessary to take and record vital signs accurately. Topics include the use of a flow sheet, methods for taking body temperature, types of thermometers, method ...
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How to Use a Mechanical Lift
Provides step-by-step demonstration for moving a person from bed to wheelchair and from wheelchair to bed using a mechanical lift. Topics include parts of a mechanical lift, addressing patients’ fears, sling placement, two-person transfer, one-person transfer and safety measures at each stage of the procedure.
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Human Needs and Development
Learn about basic needs and how the aging individual's needs change. Gain an understanding of the issues of death and sexuality in aging, too.
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Infection Control
Good infection control starts with proper handwashing, but continues through many steps the caregiver can take. Understanding this topic will help you keep your clients - and yourself and others - as healthy as possible.
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Infection Control and Bloodborne Pathogens
This program meets current OSHA & CDC guidelines for infection control and bloodborne pathogens. Topics include how germs are spread, proper hand hygiene, personal protective barriers, waste disposal, storage of medical supplies, maintaining healthy home care conditions and signs and symptoms of infection. Includes a special bonus feature on nu ...
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Instrumental Activities of Daily Living
Many caregivers assist clients with daily living tasks like cooking, cleaning, shopping, transportation, medication and even pet care. Learn how to do these tasks efficiently and appropriately with this course.
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Introduction to Home Care
This program teaches home care providers about the home care field and describes important skills for success on the job.


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Leading With Laughter
Managing a workplace should include humor, and this course identifies how to do this while also focusing on the benefits laughter can add to your business.
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Learning to Communicate
This course focuses specifically on the difficulties of communicating with someone who has Alzheimer’s disease.
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Managing Your Work and Avoiding Caregiver Stress
Organizing work can be one of the most stressful tasks a new caregiver faces. This course teaches you how to manage your work and how to handle the stressful aspects of your job as you grow in your career.
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Measuring Vital Signs
This course will help the caregiver understand the vital signs that measure well-being: pulse, blood pressure, temperature, respiration, and pain. Learn what is normal, and what to do when a vital sign is outside the normal range.
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Medical Emergencies and Emergency Preparedness
This program teaches caregivers effective ways to relate to medical emergencies and disasters.

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Mental Illness
Learn how to provide care to a client with mental illness.
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Nutrition and Hydration
Proper nutrition and adequate hydration are some of the most important aspects to maintaining the health of your clients. Learn how to manage these elements and how to prepare or supervise healthy meals with this course.
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Nutrition and Meal Preparation for Older Adults
This program provides important training in nutrition, meal planning and preparation. Topics include recommended diet for older adults, common serving sizes, medically-prescribed diets, warning signs and prevention of malnutrition, importance of drinking enough water, value of high-fiber diet, meal planning and food shopping, reading labels and uni ...
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Observation, Reporting and Documentation
This program teaches home care personnel about observation, reporting and documentation, three important areas of client care. Topics include: importance of accurate observation, reporting and documentation, developing good observation skills, types of observations, what you must report, definition of documentation, difference between objective and ...
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Observation, Reporting and Recording
As a caregiver your skills of observation, reporting and recording are vital to helping the rest of the care team provide the best care possible to your clients. Sharpen those skills with this class.
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Perfecting Companion Care
Did you know that, as humans, we are “hard-wired” to crave other human companionship?  That means that the need to be around other people is part of the way our brain is structured.  With very few exceptions, we all need close relationships with at least a few people.  This course will discuss the duties and roles of a companion care ...
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Personal Care
This program teaches home care professionals and primary caregivers the principles behind personal care and how to perform procedures safely and respectfully. Topics include correct body mechanics, infection control, correct hand washing, oral hygiene, shaving, how to give a bed bath, dressing and more.
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Promoting and Maintaining Good Mobility
Helping clients with mobility includes learning skills to safely assist with transferring, walking, range of motion and more. The goal is to keep your clients moving, while keeping them - and you - safe.
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Promoting Your Client's Independence
Keeping clients as independent as possible is a cornerstone of good care. Learn how to maintain your clients' independence, while also providing care when needed. This course covers topics of skin care and positioning for more dependent clients, too.
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Proper Body Mechanics and Back Safety
This program teaches home care personnel and family caregivers the principles of body mechanics and the importance of moving correctly in order to avoid injury. Topics include: understanding proper posture, understanding the principles of body mechanics, using proper posture and proper body mechanics when lifting, correct body mechanics during whee ...
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Providing Personal Care
Learn to capably assist a client with personal care tasks like bathing, dressing and grooming, as well as oral care, foot care and even how to give a client a gentle massage.

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Providing Skin Care
Skin is the body's first defense against infection. Learn to protect your clients' skin against breakdowns and infections with this course.
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Understanding Client Rights
No matter what the care setting, your clients have rights - rights to privacy, dignity, independence and respect, among other things. Learn how to apply these rights in your daily work with all clients.
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Understanding Elder Abuse
Abuse is more than just physical. It can also be emotional, financial and sexual. Learn how to recognize and report all types of abuse and neglect, as well as how to protect yourself so that you never abuse a client in your care.
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Understanding Sexual Harassment and Misconduct
All caregivers need to understand what sexual harassment is and what to do to avoid it or manage it if you are the victim. Sexual misconduct is covered in this course as well.
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Working With Children and Families
Learn how to provide care to children and their families.
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You're on the Marketing Team

Marketing is the important process of showing and telling about the services we provide. All staff are part of that process! This course teaches staff the importance of each employee's role in marketing the community.


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